Meesho launches Gen AI-powered voice bot

BENGALURU: E-commerce marketplace Meesho on Tuesday announced the launch of its multilingual Gen AI-powered voice bot at scale. Sanjeev Barnwal, Co-Founder and Chief Technology Officer, of Meesho, said the voice bot can handle 60,000 calls daily.

This is at present available in English and Hindi and Meesho plans to expand to six more regional languages – Bengali, Gujarati, Kannada, Marathi, Telugu and Tamil.