Customer’s consent needed before activating additional service: Telco fined Rs 30K for deficiency

MADURAI: The Madurai District Consumer Disputes Redressal Commission recently ordered Bharti Airtel to pay Rs 30,000 compensation to a private college professor for activating an international roaming pack without his consent, which resulted in him incurring a bill of Rs 2,122 in May 2024.

“It is crucial for service providers to prioritise explicit consent from customers before activating any services that lead to additional charges,” the commission observed.