AI agents coming to the workplace

You know an emerging technology is getting real when Big Tech firms jump into the arena. That’s what is happening to AI agents — an intelligent system that can understand and respond to customer inquiries without human intervention. Their ability to automate tasks and ‘learn on the job’ means business teams are free to work on high-value tasks. Gartner predicts that by 2028, at least 15% of day-to-day work decisions will be made autonomously through agentic AI, up from 0% in 2024.