Q-commerce hurting kiranas: Delhivery CEO

Quick commerce platforms are eating into the share of small retailers or kirana shops rather than large e-commerce players, said Sahil Barua, CEO of logistics firm Delhivery, at a post-earnings call on Friday. A large chunk of Delhivery’s revenue — 62% in FY24 — comes from express parcels shipments largely by e-commerce firms.

“This isn’t necessarily the most popular opinion but the reality is that q-comm is impacting kiranas and the impact on e-commerce is not as large as its impact broadly on the larger retail ecosystem,” said Barua, who also serves as an independent director on the board of Swiggy, which runs q-comm platform Instamart.