AI could create 2.73 million jobs in India by 2028: ServiceNow study

Amid intense debates over Artificial intelligence (AI) and generative AI (GenAI) causing job loss going forward, a study by ServiceNow, in collaboration with Pearson, has projected that AI could actually drive employment growth, creating an estimated 2.73 million jobs in India by 2028.

The study highlights that tech-driven sectors — particularly retail, manufacturing, education, and healthcare — will require an influx of skilled workers. Retail alone is projected to add 6.96 million roles, presenting opportunities for reskilling in fields such as software application development, and data engineering.