Telecom Ministry to soon introduce steps to reduce call drops

The Union Telecommunications Ministry is working to solve the issue of call drops on war-footing, following several complaints.

A call drop occurs when the call is unexpectedly disconnected, and it has become one of the most frequent complaints by mobile phone users.

Several factors contribute to this issue, including network congestion, inadequate infrastructure, poor signal strength, and interferences caused by environmental conditions.

The Ministry has said that the monitoring of the quality of service will be done on a monthly basis from April 2025, in comparison with the three-month monitoring service. Notably, the call quality check was done at tower level earlier and from now on, it will be done at the smartphone level.

While earlier, local service area (LSA) was done to check the quality, the ministry will now conduct cell level monitoring. The government is trying to approach the issue of call drop through a more micro-microlevel approach.

The ministry is planning to set up 27,000 towers and connect 26,000 villages across the country to enhance connectivity.