Xbox gets first dose of artificial intelligence –– an AI-powered chatbot

Microsoft is doubling down on Artificial Intelligence (AI) by supercharging the Xbox support chatbot with AI––a move that signals the company’s broader AI vision for its gaming console series.

Called “Support Virtual Agent,” the chatbot can be accessed from within the Xbox console or the Xbox app on smartphones and PCs. According to Microsoft, it is “designed to help Xbox players more efficiently solve their support-related gaming issues.”