AI, GenAI, and blockchain: How technology is transforming BFSI sector

The Indian Banking, Financial Services, and Insurance (BFSI) industry has shown strong resilience amid global headwinds and achieved impressive growth. Credit growth has remained robust, and non-performing assets (NPAs) have reduced to multi-year lows. This progress results from significant technology investments to meet rising demand and support financial inclusion initiatives. BFSI firms across India are undergoing a major digital transformation, with technologies such as Cloud, AI, GenAI, Robotic Process Automation (RPA), and Blockchain leading the way.