Restaurant delivers non-veg momos to vegetarian customer, ordered to pay Rs 5,000 for hurting sentiments

The District Consumer Disputes Redressal Commission in Chandigarh has ordered a Chinese restaurant and food delivery service Zomato Limited to refund Rs 154 and pay Rs 5,000 in compensation to a Chandigarh resident after mistakenly delivering non-vegetarian momos instead of the vegetarian version, causing emotional distress to the family.

The complainant, Suryam, said he ordered vegetarian momos and noodles from Sanju Chinese Fast Food in Sector 15, Chandigarh, through Zomato on April 9, 2023, for his minor daughter and elderly mother, for which he paid Rs 154.75. Suryam noted that his family is strictly vegetarian and follows Sanatan Dharma, which is why only vegetarian items were ordered.