Banking and AI: AWS’s Kiran Jagannath explains how financial services in India is undergoing transformation

At a time when India’s financial services industry is witnessing a massive digital transformation, Amazon Web Services (AWS), Amazon’s cloud computing wing, is playing a key role in helping companies upgrade operations and enhance their customer experiences.

Indianexpress.com sat with Kiran Jagannath, head of financial services industry and conglomerates, AWS India and South Asia, to understand how the Amazon wing is impacting the banking, financial services, and insurance (BFSI) sector at a time when generative AI is dominating every industry.