Consumer Commission asks OnePlus to pay compensation for ‘defective’ phone

SHIVAMOGGA: The District Consumer Disputes Redressal Commission here has ordered compensation in a case filed by a consumer against OnePlus Technology Pvt Ltd., Bengaluru; Film Center Electronics, Shivamogga and Mobile Care, Shivamogga.

The consumer, Chetan, alleged that the mobile phone he purchased from Film Center Electronics in Shivamogga was defective from the date of purchase. Despite repeated requests for repairs, the respondents only repaired the device once, but the issue persisted. When Chetan sought further help, the respondents didn’t answer.