BigBasket, Urban Company lead in fair pay; most platforms fall short

The gig economy in India is booming, but how well are platforms treating the workers who power it? The Fairwork India Ratings 2024, released by the Centre for IT and Public Policy (CITAPP) at the International Institute of Information Technology Bangalore (IIIT-B), in collaboration with Oxford University, reveals the harsh realities of platform workers across the country. In its sixth consecutive annual report, Fairwork evaluated 11 major platforms, including big names like Amazon Flex, BigBasket, BluSmart, Flipkart, Ola, Porter, Swiggy, Uber, Urban Company, Zepto and Zomato, to see how they fare on key labour standards.