Ambience Mall owner addresses Zomato CEO Deepinder Goyal’s concerns over delivery pick-up experience

The owner of Ambience Mall, Gurugram, has swiftly taken corrective action following a public complaint from Zomato CEO Deepinder Goyal. Mr. Goyal recently shared his personal experience of acting as a delivery partner and being prevented from using the mall’s lift, which he was told was “not meant for delivery agents.”

Mr. Goyal, along with his wife Grecia Munoz, took on the role of a Zomato delivery partner to gain insight into the challenges faced by food delivery workers.