Almost all small businesses are using a software tool that is enabled by AI

As the use of artificial intelligence is expands, more small firms say they’re harnessing AI to help their businesses.

In a survey by The U.S. Chamber of Commerce and Teneo, nearly every small business — 98% — said they are utilizing a tool that is enabled by AI. Forty percent said they’re using generative AI tools like chatbots and image creation, nearly double from last year’s survey.