Salesforce unveils ‘Agentforce’ AI agents to enhance employee productivity

Global customer relationship management (CRM) giant Salesforce on Monday introduced “Agentforce,” a new suite of autonomous artificial intelligence (AI) agents designed to enhance employee productivity across service, sales, marketing, and commerce.

The AI-powered platform features the Agentforce Atlas Reasoning Engine, which autonomously analyses data, makes decisions, and completes tasks.

The low-code tools in Agentforce enable organisations to easily build and deploy custom agents, said the company.