HGS’ cloud-based solution helps save 50-55% costs in modern contact centres

Hinduja Global Solutions (HGS) has transformed modern contact centres with its cloud-based cognitive engagement solution, HGS Agent X, leading to significant cost savings and improved operational efficiency, Partha Desarkar, CEO of HGS, told FE.

The solution, which integrates features such as automation, sentiment monitoring, a unified dashboard, and a co-pilot, has been deployed across 16 clients, covering 1,300 employees and offering cost savings of 50-55%.