Telecom regulator calls for thorough review of existing rules on spam

Doubling down on curbing the deluge of spam calls and messages, the Telecom Regulatory Authority of India (Trai) on Wednesday announced a review of the existing rules, including the definition of ‘commercial communication’. The move is aimed at finding ways to curb the use of autodialers or robocalls, filter pre-recorded messages, bulk texts, and reduce the minimum time taken to redress consumer complaints.