Genpact’s smaller town employees getting trained on GenAI and data: CEO Kalra

Companies like Genpact have been working with Artificial Intelligence for over a decade, BK Kalra, the new chief executive of India’s largest business process management firm Genpact said. Gen AI has a positive impact and opens up new vistas for the Gurgaon headquartered company which started as a captive of GE, as well as the larger IT and IT-enabled services (ITeS) sector at large, Kalra told ET in an exclusive interview.

“I do believe AI and data or Gen AI is a transformative technology,” Kalra said. “There are many branches of AI, and yes, Gen AI is one of the latest branches. It democratises – more importantly – understanding, and through the understanding, adoption happens. It democratises AI in a far more significant way than the other advances in the past, so it’s certainly very transformative.”