Exclusive: Swiggy tweaks service fee policy, non-metro restaurants to pay more in commision

IPO-bound food delivery firm Swiggy has started charging its service fee on the gross order value, which includes GST and packaging charges too, from restaurants outside metro cities as well. This will effectively increase the commission its restaurant partners in such markets pay.

Previously, the service fee — or commission — was levied on the net value for restaurants in smaller cities and towns, while those in large cities were already charged on the gross value.