89% of Indian leaders predict AI-driven overhaul, smaller CX teams: Report

Nearly 89% of industry leaders in India anticipate an unprecedented overhaul in customer experience (CX), driven primarily by advancements in artificial intelligence (AI), according to a report release by Zendesk, a software as a service company.

This evolution is also expected to lead to smaller CX teams, with 73% of leaders in India predicting downsizing due to AI’s efficiency.