Delta passengers sue airline for refusing refunds after massive computer outage
Delta Air Lines was sued by passengers who complained that the carrier refused to offer full refunds after delaying or canceling their flights in the wake of last month’s massive computer outage.
The proposed class action was made public on Wednesday in Atlanta federal court, after the July 19 outage disrupted airlines, banks, hospitals and emergency lines.
Passengers accused Delta of breach of contract for failing to provide automatic refunds, and providing partial refunds only if they signed waivers against pursuing further legal claims.