How some of India’s biggest companies deal with AI governance

In the heart of Mumbai’s bustling financial district, the offices of Vodafone Idea hum with activity. But it’s not just human employees driving the telecommunications giant forward. Artificial intelligence (AI) has become an integral part of the company’s operations, from customer service to network management.

“We’ve been an AI and machine learning factory for years,” says Hitesh TK, chief information officer at Vodafone Idea. “It’s crucial for handling the volume of data generated by our 200-300 million customers.”