Zomato collected Rs 83 crore in platform fee from customers till March – What is this fee and how it impacts revenue?

Food delivery giant Zomato, which began charging a platform fee last August, has collected Rs 83 crore from this levy by March, as per the company’s annual report. This platform fee is a key driver behind Zomato’s impressive 27% year-on-year revenue growth, reaching Rs 7,792 crore in FY24.

The report attributes the increase in Adjusted Revenue to higher restaurant commission take-rates, improved ad monetization, and the introduction of the platform fee from the second quarter of FY24. These factors have offset reductions in customer delivery charges per order, especially with the free delivery benefit on Gold orders.