TRAI’s new rules: Jio, Airtel, others must pay you for service outages – Find out how much

In a significant move to enhance performance and transparency, the Telecom Regulatory Authority of India (TRAI) has revised its standards of quality of service (QoS) for access and broadband service. The new regulations, titled “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024),” come into effect from October 1 and impose stricter penalties and compensation requirements on telecom operators like Airtel and Jio to ensure better service delivery.