New service quality rules tough, will hike cost burden: Telcos

Telcos have termed the new service quality rules set by the regulator would increase their cost and compliance burden and plan to raise the issue with telecom minister Jyotiraditya Scindia soon, executives aware of the details told ET.

The industry, in a separate statement, said no regulator in similar economies have introduced such norms. The telcos stressed that while the rules will entail a cost burden on them, benefits on consumers won’t be great.