Telcos directed to display broadband coverage map, service quality reports

NEW DELHI: In a move to enhance transparency and quality of service, the Telecom Regulatory Authority of India (TRAI) has mandated broadband service providers to display mobile coverage maps on their websites, categorised by technology (2G, 3G, 4G, 5G), starting from October 1, 2024. This directive follows the release of revised standards of quality of service for access and broadband services.

Service providers must publish performance reports, including quality of service (QoS) metrics against prescribed parameters on their websites. These regulations apply to both access (fixed and mobile) and Broadband services. To ensure timely resolution of network issues, mobile service QoS performance will be monitored monthly instead of quarterly.