Microsoft outage: Why it happened, is it fixed, full story in 10 points

Millions of users across the globe were thrown into a digital blackout on Thursday as a series of outages crippled Microsoft services. From frustrated employees locked out of their office email to grounded flights at major airports, the disruption caused significant headaches.

The culprit behind the chaos wasn’t a malicious cyberattack, but rather a seemingly harmless software update. CrowdStrike, a popular cybersecurity company, released an update for its Falcon Sensor program that triggered a domino effect of outages. Here’s a closer look at the 10 crucial points that explain the Microsoft outage: