Indian airlines hit by global IT outage; cancellations, long queues, confusion follow

Airports and airline operations were affected when a major technology outage hit their networks on Friday, July 19, resulting in delays and cancellations of dozens of flights. IndiGo, SpiceJet and Akasa Air check-ins and boarding processes were turned upside down, leading to long queues and confusion among the passengers. Several passengers complained that there was no intimation regarding flight cancellations, delays or even the alternate arrangements.