BPO clients automating ops via AI to raise productivity: Automation Anywhere CTO

Clients of Indian business process outsourcing units (BPO) are increasingly seeking to automate operations and artificial intelligence (AI) is helping companies save thousands of hours in manual work, said Prince Kohli, global chief technology officer of US robotic process automation company Automation Anywhere.

“Intelligent automation uses AI and technologies like machine learning and robotic process automation to automate repetitive tasks, gather useful data and support informed decision-making,” Kohli told ET, adding that BPO clients are the company’s biggest supporters.