Banking on GenAI: The artificially intelligent future of finance

India’s large lenders are rewiring through GenAI to improve their customer interface and get a leg up on their younger, disruptive competitors, report Beena Parmar & Annapurna Roy

A slew of banks, including the country’s largest lender, State Bank of India (SBI), as well as its private sector peers HDFC Bank, Axis Bank and IndusInd Bank, are turning to generative artificial intelligence (GenAI) to radically change the way their services are consumed, leading to ease of use and better engagement with customers.