Ghosts in the machine: Peril of hallucinations in GenAI chatbots

In February this year, the Canadian civil resolutions tribunal began hearing a case that could best be described as ‘one of a kind’. Jake Moffatt, a Canadian resident, was seeking compensation from Air Canada for wrong information given by the airline’s chatbot about its bereavement policy.

The chatbot, according to Moffatt, said he could claim a discount within 90 days of taking the flight, in line with the airline’s policy.