How delivery apps are reshaping the grocery retail landscape

“I used to have a steady stream of customers coming through my doors every day,” laments local grocer Hari Patel, S.G Palya, Bengaluru.

“But now, with many users ordering groceries through platforms like Swiggy and Blinkit, there has been a substantial decrease in sales at my store. People would rather pay a few extra rupees to have their groceries delivered than come here in person. It’s been a real challenge to stay afloat.”