U.S. sues Adobe over hard-to-cancel subscriptions
By
Binu Mathew
U.S. regulators sued Adobe on Monday over claims that the company made it difficult to cancel subscriptions to Photoshop and other software, an escalation by regulators in a crackdown against such practices.
The Justice Department said in its lawsuit that Adobe hid details of an expensive cancellation fee from consumers “in fine print and behind optional text boxes and hyperlinks.” Adobe’s website and customer service representatives made canceling additionally challenging, according to allegations in the suit.