SoftBank develops AI voice tech to protect workers from angry customers
By
Binu Mathew
Japanese tech giant SoftBank Corp has introduced an innovative voice-altering phone technology to mitigate the escalating issue of “customer harassment.” This artificial intelligence (AI)-driven solution transforms even the most irate callers into sounding calm and composed, thereby alleviating stress levels among call-centre operators, reported The South China Morning Post (SCMP).