IBM leverages AI to boost efficiency

IBM is actively using artificial intelligence (AI) to improve efficiency across its operations. Viswanath Ramaswamy, vice-president of technology at IBM India & South Asia, told FE that by implementing generative AI, IBM tests many of its own products and services first. “In addition to testing and validating what we create, this also allows us to build use cases that can benefit our customers,” Ramaswamy said. “For example, we have deployed a dedicated, conversational AI-powered platform called AskHR for IBMers globally. This platform has transformed how our HR teams work, allowing them to focus on more critical tasks at hand,” he added.