Struggling with fake reviews on e-com websites? Govt planning regulations

On Wednesday, the Department of Consumer Affairs held a stakeholder meeting with e-commerce firms on protection of consumer interest from online fake reviews. Leading e-commerce firms in India voiced support for the government’s initiative to enforce quality standards for consumer reviews, as announced by the Consumer Affairs Department.

The number of consumer grievances relating to e-commerce registered on the NCH have increased significantly, it noted. From 95,270 in 2018 (22 per cent of total grievances), the number of grievances have risen to 444,034 in 2023 (43 per cent of total grievances).