Flipkart Big Billion Days sale: Man orders 1 lakh Sony TV to watch ICC World Cup 2023; gets Thomson TV in box

Online product delivery mix-ups are common, and people often receive the wrong items. A man named Aryan ordered a Sony TV worth Rs 1 lakh during Flipkart’s Big Billion Days sale (popularly known as, Flipkart BBD sale), but he received a Thomson TV instead. He shared his ordeal on X (formerly, Twitter), which gained widespread attention.

Aryan was eager to buy the Sony TV to enjoy the ongoing ICC Men’s ODI World Cup on a big screen, but he was disappointed to receive the wrong item. He immediately contacted Flipkart’s customer care to resolve the issue, but it was not resolved even after two weeks.

He wrote on X, “’I had purchased a Sony tv from @Flipkart on 7th Oct, delivered on 10th Oct and sony installation guy came on 11th Oct, he unboxed the tv himself and we were shocked to see a Thomson tv Inside Sony box too with no accessories like stand, remote, etc.”
In the next thread, he wrote, “I raised this issue instantly with Flipkart customer care and they asked me to upload images of the tv, I have uploaded images as instructed, still, they asked me two or three times to upload images and I have uploaded as asked

Even after uploading the images of the wrong TV multiple times, the company has not processed the return request. The customer was promised a resolution on October 24, but the date was extended to November 1. The customer is frustrated and stressed, as they were waiting for the sale to buy a TV to watch the World Cup on a big screen.

Flipkart responded to the customer’s viral post, apologising for the experience and asking the customer to DM them with their order details.