Nokia launches AI/ML-driven fixed network insights solution for telcos

Nokia has expanded its fixed network software-as-a-service (SaaS) solutions suite with the launch of AVA fixed network insights, which the Finnish telecom gear maker said will enable telecom operators to “strengthen their customer service offering while reducing operating costs”.

The new solution uses artificial intelligence/machine learning (AI/ML) insights powered by Bell Labs algorithms across DSL, fiber, and fixed wireless access (FWA) networks to provide operations and customer care teams with automated recommendations and to proactively remediate problems within both home and access domains before they lead to network service problems and to reduce call handling times, as per Nokia.

The gear maker said the AVA fixed network insights solution is expected to eventually bring chatbot-driven support which will provide easy-to-understand recommendations that can be utilised by the end-user without the need for on-site or remote technical support.

The gear maker said the AVA fixed network insights is expected to be commercially available by the end of 2023.

Nokia’s fixed networks applications, including Altiplano Access Controller and WiFi Cloud Controller, can already be deployed by telcos through a SaaS subscription, it added.

“Achieving faster time to value and lower TCO for our customers are core tenets to Nokia telecom SaaS. AVA fixed network insights represents a strong companion to the existing suite of fixed networks applications that are already delivering strong results to customers through a SaaS subscription,” said Mark Bunn, senior vice president, cloud and network services, at Nokia.

“The SaaS delivery model is a critical piece of digital transformation for operators. Nokia’s new fixed network insights SaaS component provides operators with another needed pathway towards AIOps-driven, self-healing fixed broadband networks,” said Julie Kunstler, chief analyst, broadband access intelligent service, Omdia.