TRAI asks telcos to report outages at district level

The Telecom Regulatory Authority of India (TRAI) has asked telcos to report outages in districts, and the steps taken to combat the same, within a day of the occurrence.

In a directive released Tuesday, the sector regulator’s directive came after it observed that the telcos had failed to report multiple incidents of major network outage of telecom networks occurring due to technical reasons or due to natural calamities.

“To understand the root cause of major network outages and get relevant support from local authorities extended to the service providers, if needed, the Authority has decided to collect the information about any such outage at district level,” TRAI said in a statement.

As part of this directive, which comes into effect immediately, all incidences of major network outages affecting the telecom services to the entire consumers of a district continuously for a period of more than four hours, within twenty-four hours of their occurrence.

Additionally, telcos also need to notify the regulator of the root cause of the outage and the corrective actions taken within 72 hours of the restoration of the service.