3 grievance appellate panels to handle social media users’ complaints; consultation on modalities soon

New Delhi: The government is considering three grievance appellate committees (GACs) to look into complaints by users against decisions of social media platforms, and consultations on various modalities of the panels will start in January, IT ministry sources said.

IT rules had been strengthened in October to pave the way for formation of the Centre-appointed panels to settle often-ignored user grievances against the way social media platforms addressed their complaints regarding content and other matters.