Airtel says to migrate fixed-line, enterprise subscribers to Amdocs’ system

As part of a multi-year strategic partnership, telecom major Bharti Airtel Thursday said its fixed-line and enterprise subscribers will be migrated to Amdocs’ system for delivering new digital experiences rapidly.

The Sunil Mittal-led telco in November last year had extended its partnership with Amdocs to enable service experience for its postpaid mobile and broadband customers.

At the same time, Amdocs has been awarded as the ‘Agile Leader of the Year’ by Airtel for driving operational efficiency and digital experiences, while accelerating growth and optimizing costs.

“We, at Airtel, are obsessed with providing our customers with exceptional services. By leveraging cutting-edge AI-based solutions, Amdocs has contributed to significant improvement in the experience of our customers, resulting in a substantial reduction in call-center volumes. We are delighted to continue our partnership with Amdocs,” said Pradipt Kapoor, CIO, at Bharti Airtel.

Amdocs managed services (SmartOps) operates its AI-driven, hyper-automation platform at Airtel, which actively identifies and automatically resolves operational problems, resulting in a smoother ordering and billing process for internal as well as external customers, the telco services provider company said in a statement.

Also. Amdocs’ zero-touch, self-healing operations enabled Airtel to improve digital operations and end-user experience, including call center performance, it added.

“We are very proud to have received the ‘Agile Leader of the Year’ award from Airtel in recognition of the achievements and success of our collaboration. We have been working with Airtel in India for many years now and are committed to supporting their journey of providing a best-in-class digital experience to their customers using advanced technologies,” said Ronen Levkovich, president, Amdocs Global Services.